I eat at this Chili's somewhat frequently. The food and service are usually good. I went with a friend yesterday, and while the service was still excellent, the food was not. We started with their new pretzel stick appetizer. They might have just been overcooked, but because of their texture, it is more likely they had been frozen then heated in the microwave. I had the baby back ribs with broccoli, and again, because of the texture, both seemed like they had been frozen then heated in the microwave.
Because I've had good experiences in the past, I hope I'm wrong, and hence the 3 stars for the benefit of the doubt. I don't want Chili's to be a place that buys frozen food then just heats it in the microwave. I can do that at home for less money.