This is the worst place I had ever rented a car. I waited over an hour and a half even I had reservations in line to pick up our car. I asked and showed staff my reservation paper and she told me to wait in line anyway. I got to talk to someone finally and she told me "you didn't have to wait because you are gold member"....thanks for letting me know after loooong wait. My $200 estimate including taxes turned into $280. It cost is an extra $80 I was not budgeting for or expecting. If I knew it I would totally use Alamo or some better rental car places. I will never rent from Hertz again.