WORST!!! My parents purchased a home and realtor recommended One Guard. In three weeks, they have had to call One Guard out for AC and Fridge. Both times One Guard charged a service fee and did nothing. After having to throw out their food twice ($400) they just bought a new fridge out of pocket. AC went out on Saturday of Labor Day weekend. One Guard would not send anyone out until the following Tuesday! My parents are elderly and have animals. They charged us a service fee and never sent anyone! 10 days later they still have not sent anyone out. We called again today and they said they would have someone out in 4 hours... It's been 6 hours and we have not heard from anyone. I have contacted a supervisor at One Guard, and their customer service department. They are in the business of avoiding claims, not supporting their clients. I am protective of my parents and they are in a home that is now at 87 degrees and rising. Won't leave because they are worried about their dogs so now I have to pay out of pocket to get someone out there ASAP, with no coverage from One Guard.
I don't know how to add on after your comment so I will edit review here.. It's been 6 hours since we called today and it took 18 mins after a yelp review for me to get an email back. Our phone numbers and email addresses did not change over that time. You have not been trying to reach us. If you had, we would have your AC company at the house right now instead of mine