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| - Tried this Swiss Chalet location for the first time last night, they had an awesome deal I just couldn't say no to, a coupon for: Deluxe Dinner for 2 for $20! A steal of a deal.
One thing I thought was awesome is their franchise website, you can set-up delivery or pick-up with ease online and even enter coupon codes in their checkout system. I even got to choose my desired pick-up time, great system for maximum convenience! You don't even have to enter payment information, you just pay when you pick-up.
I'm also on a strict diet right now and I was surprised to learn that they had some pretty reasonable options, especially the chicken. Basically all protein and pretty minimal fat and carbs, usually eating out is a huge hassle to fit items into my macros but here it wasn't too hard. Again their website really made this part easy, super simple to pick items and calculate the total nutrition! Impressed with this for sure!
So we picked out the items we wanted online, very simple and easy. You can even select if you want utensils and condiments online! This meal included x2 quarter chickens dinners (includes side and a roll), x1 appetizer and a slice of pie. Unfortunately I couldn't do the pie because of my current diet :'(.
When we went to pick-up I was surprised to learn they have a dedicated pick-up entrance adjacent to the kitchen, great idea and logistically efficient! Overall super impressed with how seamless the ordering online to picking up works out. The food was ready on time as requested online and she included the utensils and condiments I requested online. Upon un-boxing everything at home I noticed some things were wrong though, I don't know why I put so much trust in this part of the takeout process as things usually always go wrong. I had a whole wheat bun instead of the garlic bread I ordered and they also forgot one of the Garden salads (not sure if it was the side salad or the appetizer salad as we ordered the same kind)... My bad for not checking before leaving, but I'm still big on the restaurant doing their part here and I'm docking them -1 for order accuracy. I didn't make a fuss over it given the deal and good process otherwise. For a sec I also thought they forgot croutons as the nutritional guide referenced these, however there was a discrepancy between this guide and the actual menu so I'm not holding them accountable for that part. The food we did get though was good and met the usual Swiss Chalet wholesome type dinner you'd expect, I definitely enjoyed it all and it was fresh/warm! I even tried a small bite of the pie which was good as well. Swiss Chalet is not a classy 5-star dinner but if that's what you want then you shouldn't be ordering here, it's a step above fast food, affordable, wholesome and family oriented.
If it wasn't for the missed salad and garlic bread I'd give them 5/5 as everything else met my expectations and the take-out process greatly exceeded what I'm used to. I'll definitely give them another go though!
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