Rusty was great! I had to seek him out after having no luck getting the name of a repair company from FreeMotion (they basically told me that they couldn't help me). Rusty came next day and fixed the treadmill in 15 minutes. The treadmill went down a couple of days later and when I contacted Rusty, he responded and came back over right away (he has a 30 guarantee for his service) ! After deeper investigation, turns out there was a short....Rusty called the manufacturer himself, found out that the parts are under warranty and had the part shipped to our address. When the part arrived, he came right back over to replace it with NO labor charge! Great professional service, I'll definitely call him again if needed!!!