New to AZ and have now been to Auto Nation Toyota twice for service. Both times I found the staff to be courteous, helpful and the waiting area is excellent. I declined the courtesy shuttle but it was available. The first time was for an oil change. This was pricy compared to our previous dealership but the treatment as a customer was great. The second time was for a light bulb issue. The service department checked it out, replaced the bulbs I had purchased before the appointment and didn't charge me anything. Totally unexpected but TOTALLY APPRECIATED. Marcus was my assigned service person and I was well taken care of. The car washes as part of the service are a really nice touch.