rev:text
| - I would have given Rosati's a 4-Star rating if it wasn't for the disappointing visit and customer service I had there. Apparently, you can be charged MORE for ordering LESS. I found that out the other day on my first visit there, at the Hualapai location. On the menu, it listed the thin pizza with Pepperoni, Mushroom, Pepper and Onions at $15.45, so I ordered one without the Green Peppers and Onion. First of all the cashier did not say anything about the extra charge, but did not even give me a receipt, like she knew the amount is not the same. I noticed the amount is a little higher than I thought it would be; after I asked for one, and looked at it, I brought it to the cashier's attention, and all she could say is that the computer calculated it that way. I did not want to make a big deal about 50 cent, but thought it was a good point, and expected at least a valid explanation or a credit. But i guess, this is what they count on, the fact that most people would not want to argue over 50c, which was the case with me as well, but it was also the way they quickly brushed it off and blamed it on the register! If you think about it, it is only a few pennies for me, but imagine how much it would add up to when this happens all the time... Needless to say, I did not make a scene out of it, but congratulations Rosati's, you just made an extra 50c out of me, but lost a customer who would have came back over and over. The pizza is good, but when you get skimmed like that, it just leaves a bitter taste in your mouth. By the way, you can have a very similar thin pizza with the same taste and spices at Costco! It comes with a pack of 4, for just over $10...
|