So far not impressed. I called this morning to see if there might be an opening for a massage and when I called it was clear the receptionist was quite busy but I was able to get a 45 min one. I arrived and the receptionist was still - too busy to make me feel welcome on my first visit here. No other clients in the waiting area. I am now in the relaxation area and will review my massage later. But my point is really the customers first impression is at the front desk - hire for personality and attitude!