When the restaurant is empty, telling me there wasn't enough staff is not a believable excuse. Especially when there were 4 staffers (one main waiter and helpers) for 16 people.
Took 15 minutes after our burgers arrived and repeated questions to various staffers to get ketchup. Every bill came wrong. When they charged us $10 for a $7 glass of wine (we found out it should have been $6 for Happy Hour) they took $4 off the bill but they didn't recalculate the 20% gratuity that wasn't deserved or the tax.
The food was pretty good. But when my husband and I ordered bacon cheeseburgers, we expected bacon. The waiter barely apologized and did not take anything off the bill for the error. But if I wanted to add bacon it would have cost at least $1 I am sure.
Since The House is in my neighborhood I was excited to finally go - first and last time there I think.