| rev:text
| - Where do I begin?? My husband and family and I have been coming to MB for years; we even had our wedding rehearsal dinner here, but it has just continued to go down hill. This is what happened yesterday:
1. When I arrived on time for my reservation, there were only two tables occupied on the upper patio, but the hostess proceeded to sit me at an end table right near the walkway, crammed in by the planter. Certainly this was not a table anyone would want to sit at unless it was the only option. The waiter moved my table upon request.
2. My father was served water and asked for lemon. Upon waiting about 10-15 minutes for lemon my mother had to literally summon the waiter to our table to request the lemon again. His response, "It is being cut." It seems very odd that an hour in to brunch service they don't have lemon already cut.
3. I ordered a cup of coffee, it took 20 minutes to get a plain cup of coffee.
4. We asked for bread with our mussels, which a nice waiter/busser brought, but only after telling us that the new manager said no bread with brunch service.
5. My dad's "french toast" might as well have been bread and jam. It was dry, bland, and cold.
6. The manager came to refill my mimosa and overflowed champagne all over my place settings, but he did not return with a towel to clean it up. Instead I had to take napkins from the empty table next to us.
7. My brother ordered the crab and asparagus benedict, which is on the menu, but was brought what looked like a sloppy regular eggs benedict, which is not even on the menu. Upon receiving the correct meal, his eggs were so undercooked that he could not even eat it. This is not only a lack of concern for customers, but a serious health risk. You would think that given the recent salmonella outbreak at a different restaurant, they would be extra cautious when serving food. The table next to ours sent their meal back as the eggs were far too undercooked too.
8. When I finally got up to speak with the manager inside, he was snotty and rude, which I can only assume is a trait he learned from the owners who spend more time drinking wine with customers than managing their restaurant.
9. Upon receiving the bill, my brother's benedict was still on the check. Considering it was screwed up by the staff and then replaced with something inedible, I had to request that it be removed. Any good restaurant owner and/or manager knows that you comp part of the meal if it is incorrect.
Lastly, the female owner decided that it would be smart to talk to my mother and I in the restroom about our disgusting excuse for brunch, but instead of being concerned and asking what happened, immediately, she had the gaul to suggest that, "This restaurant is not a fit for you and you should not come back." Frankly, after what happened today, I NEVER want to come back to MB.
MB needs a refresher in management and the first lesson: the CUSTOMER IS ALWAYS RIGHT!! We had an awful brunch today and the owner could have cared less. Instead, she tried to make up some story about how we were loud and people complained. No one was loud, at least not until she bombarded us in the bathroom.
It has to be said that when other tables around us were upset about their food and service too (see Lauren G.'s review), I believe the people complaining about us were the wait staff and manager because they did not like being called-out on the horrible service and crappy food, specifically the use of frozen potatoes being passed off as "breakfast potatoes." For a place pretending to be upscale and high-quality, everything today was appalling.
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