I went online to place a to go order. I arrived 15 minutes after I ordered. I paid my food and the supervisor did not even ask me if I have taken my food or not, all he did was just getting my money and then he left maybe he thought I have my food with me. Few minutes after that, a waiter came and told me the food is almost ready. Well it was not. I approached him 15 minutes after he said the food is almost ready and asked him if they have prepared my food before I came. He then asked the chef who apparently told him that the food was burned. If that's the case, the manager did not even say sorry or do anything, i did not even see the manager. Oh BTW only 3 tables that were filled in the entire place, so it's not like they were busy or something. I sat there and waiting and waiting and after 45 minutes after I placed the order, I got my food. What does this tell me? 1. Manager does not care about customer yet in this economy business can survive if they have good customers based. A good restaurant I would imagine will be packed during the weekend, This place was never packed during the weekend. .2. The supervisor knew that I have been waiting for 30 minutes and yet did not say anything. 3. Just make me wonder if employee of this place even care about making this place a good restaurant/business? Food is just OK, nothing special. There are many other Italian restaurant out there that provides good food and customer service. By far the worst customer service I ever received in a restaurant. Try other place before you eat here. If employees do not care about their restaurant, I would wonder about the food too.