My husband surprised me with a long weekend in Madison, and we stayed at the Extended Stay on the far West Side of town. When he called to make the reservation, they asked if it was a special occasion and he told them it was my birthday. They not only gave us a free upgrade, but when we checked in, waiting in our room were a balloon, a card, and a beautiful bouquet of spring flowers! Room was clean and staff were great--thanks, Tyler and all!