To be honest I received pretty lackluster customer service when I called in looking for a tile their Glendale location said they had in stock. Couldn't find it they said. I just really had my heart set on this tile for an accent in my kids bathroom so I emailed the store manager Stephen to see if he could help. He replied promptly AND found the tile which made me so happy. Thank you so much Stephen for helping me find just what I wanted!!!!!