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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I purchased a brand new couch with the extended warranty. Came out to just about $1,000. I picked it up from the warehouse because I didn't agree with the delivery charge of $120. When the couch was unboxed at home, one of the zippers on the arm rest was completely broken and unfixable. I called customer service and they were sending out the parts to fix it. They were also going to send out a technician to fix it. A week later I finally received the part in the mail and it turns out it's a cover to go over the broken part. That's unacceptable especially for as much as I paid for a brand new couch. The store and corporate are unwilling to work with me on getting a brand new couch. I've been sitting on a broken couch for almost 2 weeks now so it will be returned for a full refund. I will not be shopping at Ashely's ever again. Oh and my couch return has to get approved by corporate or I can't get my refund and I'm stuck with a broken couch that I paid so much money for. Unacceptable and poor customer service. A brand new couch should have been replaced immediately.
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