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  • Absolutely worst flying experience of my life. I arrived with boarding pass in hand , with no bags to check and went directly to security. The staff was unhelpful and moved with zero urgency. It took about 40 minutes just to get through and as a group of us passengers hurried to the gate, the woman saw us coming, closed the door and told us we could catch the next flight TWO DAYS LATER for a fee if $75 each. We literally could have walked out the door and gotten on the plane without causing a delay and she refused to allow it. I ended up having to fly into a different airport two hours from my target destination after waiting 9 hours for that flight. For that flight I arrived an hour and a half early and the lines at ticketing were out the door. When I finally got to the front of the line the attendant shut down her station and left and nobody replaced her for about 15 minutes while the line backed up and people missed flights to other destinations. When I finally arrived at the inconvenient airport location I missed my connection to a train, costing more time and money. In all what should have been an hour flight ruined my entire day as I arrived at my destination at 9pm instead of 8am. Worst customer service experience ever. Worst airline experience ever. I can't overstate how little this airline seems to care about you the customer. It may seem cheap when you book but they will try to find a way to up charge you, and their policies and fee system incentivize them to inconvenience you massively and cost you money.
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