| rev:text
| - I would give 0 stars if I could. I was moving across the country and have previously used Upack (different company) but this time decided to go with the U-Box from uhaul.. Because it was cheapest. Boy, you sure get what you pay for! In the beginning, the process seemed easy. Straightforward pricing, reserve online... Convenient. I opted for pickup at the location closest to my house and was sent an email confirmation with a time and address of the location I chose. When the time came to pick up my boxes, I was told that there was no record of my reservation. I showed them my confirmation email, and they told me that my location had not been determined yet (even though it was clearly written on my confirmation email!!) OK whatever, send me to the correct location... THIS ONE.
Everything else seemed to be going well, I picked up 3 boxes and then after loading them, I realized that I may need to add another one. I called and spoke to Sabrina (the general manager) and she directed me to a call center to reserve the fourth U-box. I was quoted $89 to add the fourth box, so I did it. Little did I know, there was a $816 freight charge associated with that fourth U-box. That information was never disclosed to me, and when I got my final bill down the line, I was just told "well ma'am there is a freight charge to ship a box". YES I am aware now of the freight charge, but why was I not made aware of this BEFORE I ordered the box? I would have had a garage sale or left some things behind if I knew it was going to run me $816 extra!!!
On top of that, I had another confirmation email saying my U-boxes would be delivered to my new home no later than 6/10/16, and for each day they were late, I would be refunded $50/day. Seems like a pretty good guarantee, right? We were scheduled to close on our house on 6/10, so that would've worked out perfectly. Except it didn't.
Once my U-boxes were in transit (and I was somewhere in Oklahoma....) I got yet another confirmation email, stating my boxes would arrive on 6/13/16. So I immediately call uhaul, I get the run around from Sabrina, who is apparently the end all, be all of management at Uhaul, because I asked for her supervisor's phone number, and she gave me the number to the call center. The CALL CENTER!! Finally, I went on uhaul.com to find customer service. There is no corporate office - shocking with how giant of a company Uhaul is- but I did file a customer complaint, and I was told someone would reach out to me within 24 hours to discuss further. No one ever called. I was forced to stay in a hotel for 2 nights, because all of my belongings (mattress, pillows, blankets) were in the U-boxes. On top of paying for the extra freight charge, I had to pay for a hotel, AND I was told that the $50/day "guarantee" could no longer be honored, because I added the fourth u-box. WHAT?! again, that would've been something I would've liked to be informed of BEFORE I added the fourth box.
Overall, I can't get over how HORRIBLE this place is! Bad customer service, no transparency of where my money is going, obviously I'm just paying their salaries. I will never be back to this location, let alone ANY uhaul ever again.
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