Our couch LOOKS nice. I can't speak for the quality yet. After turning down the $200 white glove service to opt for a mover instead I was appalled by how rude the store workers were upon pick up. I understand storing to be picked up items at the front of the store as the loading area is inconveniently located out front in traffic; but the workers made sure to literally stand in the small rolling path to move a sectional so the sofa could barely leave the store. Incredibly uncomfortable experience. If you have any issue with people that are all about economy class assumptions just stay away. They only help the people that look like money.