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  • My husband got the center diamond from here for my engagement ring in 2010. They were very helpful and I raved about Diamonds Direct to all of my friends getting engaged. They told us to always return for maintenance, because it was white gold it would have to be " re-dipped" every so often. So, before my wedding in 2012 I returned to have it " re- dipped", and my ring came back looking AWFUL!! It was smudged and had no sparkle to it anymore. I had to return and have them do the process over and over until it was finally right! They started to seem annoyed, but hey its my wedding ring! So after it was done right they told me to just always remind them it needed to be buffed going in the same direction. So, recently I returned to have this process done again, told them to buff in the same direction...came back looking smudged AGAIN!! So sent it back and I still will have to get someone to fix my ring. So moral of the story is...they maybe able to sell you a pretty diamond your first visit, but don't expect them to keep up the service or be able to maintain your jewelry!! BEWARE!!!
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