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  • Jack's Auto Alignment & Brakes offered me some of the worst customer service I have ever experienced in the automotive industry. Brought in an 06 Scion XB on coilovers that needed height adjustment set all around and a basic alignment to follow. I called ahead of time to schedule an appointment and make sure that they could take care of this request. They happily scheduled, stating that the height adjustment would be easy and the alignment would be no problem of course - and the car was taken in as scheduled the following week. After working on the car for 20 minutes, was given the keys back to the car and told to leave, they do not do "advanced" alignment setups apparently and the tech yelled at me, stating it was a waste of his time in a very rude and disgruntled manner. There was no apology or explanation given. Was just rudely yelled at, instructed to leave, and given the keys!! What kind of shop in this day and age has the audacity to do this to their customers? If I could rate this shop a negative 1000 star rating I would. A simple apology, genuine explanation, and a courteous wave goodbye would have been fine, and I would not have taken the time to write this review. In summary, STAY FAR FAR AWAY FROM THIS PLACE. RUDE AND DISHONEST STAFF, TERRIBLE SERVICE, AWFUL EXPERIENCE. NEGATIVE STARS!!!!!
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