Holy crap.... what has this world come to. Customer service does not exist anymore. When you are joining they are there to hold your hand and wipe your ass and then once you are trying to leave they kick you in the ass. Trent one of the salesmen, sorry, managers, that work there told me I would not get fined for cancelling and what do you know I get charged. I work at a very nice restaurant and no matter what we take care of the customer, especially when we mess up.
You should know that what you are telling your guest is a fact, not what you think....
CMON people learn to do your jobs correctly, especially something so god damn simple.
funny thing too i said F*** you to him and hung up and the guy has the nerve to call back and talk shit... lololol pretty sure you should get fired for that...