We had our kitten in for a surgical procedure. After the procedure, they called to let us know everything went well and our kitty was fine. When I went to pick her up the next day, the doctor explained the care and meds we needed to provide for our kitten.
I didn't realize my credit card had expired. Maybe it doesn't sound like a big deal, but it was to me when they told me to just give them a call with another credit card number when I got home.
We have taken three cats to A Cat Hospital over the past 14 years. They have always been very polite while being professional. They aren't the cheapest vets in town, but their prices are reasonable and they have never tried to force any elective procedures on us. We have to drive much further than we like to, but for the care they show our beloved pets, it is very well worth it.