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| - I know that The Brick sometimes gets a bad rap online and through word of mouth, but I honestly had a very positive experience. My fiancée and I had needed a new mattress / box spring for a while and though we didn't want to spend a fortune on one we still wanted a quality brand that was comfortable, came with a good warranty and would last us at least a few years. After a lot of online shopping at different stores we popped into the Mississauga location on Dundas Street to see a set that we were strongly considering. The associate (Michelle) who came up to us was very friendly and helpful but not pushy and aggressive as is often the case with furniture, large appliance or electronics sales. We did go with a slightly more expensive set than originally intended (entirely our choice) and a frame that she recommended. We hadn't intended to purchase it but she successfully upsold us (as is her job) without selling us an extra item we didn't need or a mattress we could really afford. We also signed up for the Brick Card (her suggestion) in order to save the shipping. At my request we were given the exact credit limit required, no more, no less. The entire process couldn't have taken more than half an hour.
As for delivery, we were told that someone would call us Sunday (the day it was to be shipped) to give us a window of delivery. They called exactly when I was told they would and the delivery arrived right in the middle of the three hour window. The drivers were very friendly and efficient, asked if I wanted my frame put together (I said yes) and took our old mattress and box away. This took no more than ten minutes.
After all is said and done we only ended up going to one place to look for our new bed and bought it on the spot. While perhaps we could have shopped around, it may just have been a waste of time. We got what we wanted, paid what I think was a pretty fair price and had an experience that was entirely hassle-free. My only regret is that the mattress is a little firm for my liking (my fiancée prefers it that way) but that's not really their fault. At any rate, I've gotten used to it and it's so far, so good. I also don't regret purchasing the recommended frame with added support. In hindsight it was probably a good investment and will prolong the life of the mattress by ensuring that the thing doesn't begin to sag in the middle after only a few years.
Despite all the horror stories I've heard regarding The Brick, we have no complaints whatsoever. Will definitely go back and was more than happy with the delivery.
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