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| - Let me start out by saying that I really like Mellow Mushroom and have been to several of their other locations in other cities along with their location on Selwyn. I live in the area so I couldn't wait for the opening! I went for a late lunch/early dinner on what was supposed to be opening day only to be told they didn't have their permits. They did offer to let my daughter and I stay for a FREE meal to help train their staff. That experience was really not bad. The pizza was a little under cooked, but I figured they were in training.
I went a second time for my son's birthday for lunch. It was busy, but we were sat in the bar area, which was no problem. Although the service was fine, this time the pizza was over cooked. I actually like my pizza on the well done side, but this was really over cooked: brown cheese, hard crust, etc.
Finally, went last night for an early New Year's Eve dinner. At 5:00, there was a 30 minute wait. I wasn't shocked by this and decided to have a beer at the bar. This is were things started to fall apart. After receiving the beer menu, our bar tender disappeared. After about 7 minutes, another bar tender asked if we put our drink order in yet. When I replied that we had not, she proceeded to clean some dishes off the bar left by another patron and went to take another customer's order instead! When you have a bar that is that busy, you need experienced, competent bar staff. We were finally seated at our table and, again, our pizza was way over cooked, lacked cheese, looked sloppy, and had very little of the topping I ordered. The waitress was actually not too bad, but when I went to pay with my American Express, I was told the machine was down and I would need to pay with another card. No problem. I paid with my debit card only to realize this morning that I never received my card back from the waitress. I called the restaurant this morning and was certain they would have my card since I know it was left there. But- they could not find my card. I'm not sure if they even looked.
I am annoyed and disappointed and will have to wait for the kinks to be worked out.
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