| rev:text
| - Visited on 6/15/16 around 3:00pm.
So I am a usual at other Starbucks' locations so I'm like, "Eh, why not? How can this Starbucks be any different?"
It's really not that different in regards to their drink products. As always, I was very happy with my drink order. I was excited to hear that Starbucks had added cold brew to their menu. This was my second time ordering the 'Vanilla Something Cold Brew.' There are no complaints of the barista that took my order. A little slow for the amount of people in the store at the time, but not a big deal to me. However, I was just put off by the ambiance and the barista (young, African American girl) I encountered.
First, its pretty small compared to other Starbucks. Not that size is a big deal to me, but whatever. I'm sitting at a table that is very strategically placed to make it difficult for people to get up if customers were sitting in the adjacent table. I'm not sure that is good for the Feng Shui, but then again, its really not a big deal. Just more of a minute nuisance. A plus is that it is clean and organized.
But what irritated me the most about this place is the volume of their "mood music." I have never been to a coffee shop where the music is this loud. I have to project my voice to my friend across me, who is sitting at the same table. I feel the music is this loud for the baristas' enjoyment, instead of creating a calming atmosphere for their customers. I understand that I could move to a different table, but that would require me gathering all my study material that I have laid out and trying to find a table that is actually quieter. I can hear the music over the music of my ear phones and I'm not trying to blow out my ear drums.
So why didn't I just ask them to turn down the music, you ask? Well, I did. And let me tell you what happened:
I go up to the counter and I ask the barista (this is the young African-American one I described earlier): "Hi! Excuse me, can you please turn the music down?" in a tone that I thought was nice and un-annoyed. She kind of looks at my funny and repeats, "Down?" To which I respond, "Down. Yes, please." Then she continues her odd look and walks away from me to the other side of the counter without responding. I thought this was odd, as I did not give her any attitude and I thought I asked nicely. So loudly, and as if I was treated with respect, I say, "Thank you!" and walk away myself. I heard her mutter a, "You're welcome," but I already turned around from the counter.
I go back to my table and hope that they actually would consider my request. Previously working in food service, I know what sometimes happens: they would just ignore it and attribute the request to, "that crazy, bitchy customer." But like I said, I don't believe that I did anything to upset the barista. Anyways. going back to my table, and it seemed like the volume was turned down a smidge. However, that was short lasted. After one song, the volume was just as high as it was before, if not higher. I'm over here, thinking, "Awesome! Thank you so much." My thinking is, if you aren't going to do it, then just tell me, "No," so I can go elsewhere. Its not a big deal, if you are looking at the big picture, I just think its pretty disrespectful.
So, thank you, 1331 W. Warm Springs Starbucks in Henderson; now I know not come here again in the future.
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