Ordered pizza about a week ago. According to the tracker on the app the driver left at 10:39, didn't arrive at our house until 11:07. Mind you it's less than a 15 min drive if you you hit all the red lights but considering it was late at night I can guarantee there wasn't much traffic. Upon opening our pizza, half of it was stuck to the top of the box. Still tasted ok. The next day I reached out to their customer service. Within 24 hours I had an email reply from the corporation saying it was a privately owned store. No problem. I still have yet to hear from the local store. From now on I will order from another chain (I prefer Pizza Hut anyways) or one of the local Willoughby pizza shops.