We left our new car, bought from another dealer, for a routine service because Excel is closer to us. Returned to find the car severely damaged in a collision during a test drive and undriveable. Excel mechanic ruled not at fault by police, so Excel washed its hands of us, lending us a dirty loaner car for one day and telling us to get another loaner from our insurance while we repaired or replaced car. Their attitude was as bad as their lack of helpfulness: this accident wasn't their fault so they owed us no sympathy. Astonishing.
Our original dealer, Longueuil Honda, however, was very helpful, finding us a replacement demo and selling the wreck, both at a decent prices. We found that which dealer you choose can be very important. Excel is a good one to avoid.