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  • Time for another riveting review for all my fellow Arizonians! Let's start by saying I have had dental issues for many years and in that time have seen MANY dentists! When the time finally came to have some serious dental work done I chose Artistic Dental as I have seen his work on 2 people and was impressed with their results. Both of these people had many teeth extracted and partials and or full plates done. I do realize it is a lab that makes them not the office I am very nervous going to dentists simply because I know the pain they are capable of inflicting, When I met Dr Daugherty I found him to be friendly and comforting. The staff was wonderful and did everything they could to relieve my anxiety! We came up with a game plan and part of that was to remove some teeth. Let's talk prices for a moment.. Keep in mind the office is in the Biltmore area...need I say more? Location and cost does not guarantee better work. They are more expensive than any dentist I have seen but....they say you get what you pay for and my smile is very important to me. I decided to let him do my top teeth and if the results were positive I would let him do the bottoms. It was several weeks before I was to start the work and I had a terrible toothache so I went in and told Dr Dougherty which tooth was hurting and requested he pull it and that would make one less to be pulled in a few weeks. When he was done I looked in the mirror and was horrified to find he pulled the WRONG tooth! Because of this I was embarrassed to smile in fear my big gap would be seen since the tooth was toward the front. Although the Doctor apologized I had lost my faith in him and was now petrified to have the remaining work done... When the time came I put on my "big girl pants" and went back for the other extractions . I made it clear how nervous I was and Dr Dougherty assured me he would be gentle and I wouldn't feel any real pain......HE WAS WRONG ! So what would have happened if he told me the truth? I now felt lied to ... So let's add things up to this point: He pulled the wrong tooth He lied to me His prices are exsorborant Moving on... When I paid for the top work I had given them the full amount to cover top and bottom from the estimates they gave me... Although the estimates seemed to keep changing! The top teeth, although beautiful simply did not fit right... Even after the alignment ... and the only way to fix it would be to drive the 28 miles each way to his office and leave iit with him and make the same drive back to get them with no guarantees . I decided to just deal with them and find a new dentist. After my experience I put the dentist off for over a year and found a wonderful new dentist close to my house When I told this new dentist of my anxiety he was HONEST with me and said there may be some pain for a very short time during injections but they would do their best to distract me. What do ya know... Honesty... And it didn't kill either of us in fact I trusted him completely after that At Artistic dental AFTER insurance I would be responsible for appox $1800.00!!!!!! My new dentist did the same work for $725.00 after insurance!! Saving me $1075.00!!! I called Artisic dental and told them I would like the $800.00 approximate money they were holding sent back to me so I could get the work done. I also requested a refund of the "alignment" since it didn't correct the problem. I was told they would speak with Dr and call back I got a call back and surprise surprise it seems they had a bookkeeping error almost 2 years ago and never billed something therefore they only owe me appox $300.00 EXCUSE ME....WHAT? ! I asked her why they are just finding this error now and why they have had my money for almost 2 years and never bothered to call and ask if I wanted it or if I was ever going to come in again. I told her that was unacceptable and their error from long ago just won't cut it nor should I be held responsible I had mentioned to her it would cost me $ 725.00. to have work done and I agreed to accept that and put this experience in the past .. Until.... Yesterday. I was with my friend who had her work done at Artistic Dental and she also told me of her " BILLING ERRORS" she had with their office and that is why she has not been back. If you are looking to whiten your teeth or do cosmetic work I am sure Artistic will work for you.... But I would think twice about letting them do any serious work. My last words of advise are.... Check their billing!!! Make sure they are billing your insurance only once and that you are getting the credits! On that note I will say: Going to the Dentist shouldnt have to be a terrible experience! ************* UPDATE JANUARY 2016**************** In my first review I complimented the top plate that although didn't fit right looked nice... Well, it cracked a year later, insurance won't pay for another as it should last 10 yrs!
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