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| - I have to preface this review by saying my family and I have taken our cars here for years. I have had nothing but wonderful things to say about Exclusive Collision Center and have recommended them to anyone and everyone I know. Until now that is. To say I am disappointed is an understatement! I am very saddened and quite disgusted by how I was recently treated by Jeremy and his staff.
I went to Jeremy to get an estimate on my car on 5/1/16. He welcomes me with a hug and was more than friendly and accommodating ensuring me they will take care of my car and make the process as seamless as possible, even offering to take me to the airport after I dropped off my car and return it to my house before I got back in town that Sunday. Now that's service I thought. Here's where it goes bad.
I returned in town on Sunday to find my garage empty, my car was not delivered. This meant I couldn't go to work the next day even though Charlene ensured me she'd call that Friday with any updates. Since I didn't hear I figured all was well and I'd have my car when I returned. I called first thing Monday morning and Charlene told me my car wouldn't be done until almost close of business and that they could no longer deliver my car, I'd have to take an Uber. So, I showed up at 3:30 pm as directed only to find that only half of the work promised was completed. To boot, they had already charged my credit card for the full amount and my car was there for 7 days for a pretty minor fix. They said there was a miscommunication and they'd speak with Jeremy (who gave me the estimate) and get back to me by the latest Wed. I didn't get a call by Wed. so on Thurs. I called and was assured by Charlene that Jeremy would give me a call back. No call on Thurs. either and on Friday they were closed. So, first thing Monday morning I called and once again asked to speak to Jeremy, with no luck. At this point, I now ask for my money back for the work that wasn't done. Charlene offers for me to bring the car back, to which I told her I can't do, and once again says she'll call me that day with an update, yet no call once again. Still no call from Jeremy either. To make matters worse, they had reimbursed me for the Uber I took down to pick up my car and the check bounced and I incurred an additional charge. So, today, 5/17/16 I called back and spoke to Charlene, very upset at this point, only to be told that they did the work promised and that is that.
WOW is all I can say! While I've had positive experiences in the past, clearly things have changed there and customer service is no longer a priority. Had Jeremy just taken the time to give me a call, perhaps we could have resolved the issue. I would be very leery of taking your car there now. It just isn't what it use to be and it'll be more trouble than the money you may save.
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