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  • I was recently there to celebrate my big brothers bday. I called in to make 2 table reservations for a Saturday night for up to 15 people. I called in the reservation Thursday, May 17th and then asked about bottle service. The lady on the phone quoted me $50 because the were running a promotion that Friday and Saturday night, she said. I said great, please place me down for bottle service. She grabbed all my info and when I came on that Saturday, there were already issues. I came in at 9:55, five mins before the tables should have been ready. They told me I needed to just wait for someone to clean my table. We get to the tables and it still was not cleaned off (that took an additional 20 mins after I mentioned something). The other table was given to someone else because they accidentally overbooked and who ever made the reservation didn't pay attention. So then they apologized and it was fine, no big deal because we luckily had enough elbow room and the tables are pretty big outside. But then when it came to ordering my bottle, the waitress came and told me it would be $180. This poor waitress was going back and forth being the messenger lady all because the manager didn't want to come to the table to talk about this matter. She said if we wanted to talk to her to meet her at the bar. Really? Professionalism at its finest, right?! That alone was blasphemy to me. This all boils down to the lady who took my original request to a reservation with bottle service. The manager told the waitress to tell me that the reservation lady May have told this to me the week prior. But no, I called that week before the weekend even started. Complete BS! The waitress was so sweet and I felt so bad that the manager would place her employees under situations where a manager should be stepping in. We were not, by any means, happy campers towards her and I did apologize because it was not her fault.
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