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  • "Thank you for choosing Cox!" I didn't choose you. You're the lesser of two evils and this stores customer service is beyond reproachable. They seem to think someone who barely speaks English greeting you at the door is good service, but it's just one lazy person standing around while you wait 40 mins to get help. They "triage" people by your services. New services -- front of the line. Problems - sit and watch a children's movie with the volume cranked up. The greeter is apparently too dumb to remember your name, so he puts people on the wait list by descriptions. The woman who came in before me was "old lady with short hair" someone else was "fat hispanic by door". That's so much easier than your name. I was in the store on 4/30/12 and it was a horrific experience. Cox seems to think they earn your business, but really where else are you going to do?
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