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  • Arrived at 11 pm; there was one person working the lobby check-in. We waited for 30 minutes for an African American lady to tell us they were not having a good day; sorry for the inconvenience. I asked for a complimentary breakfast and she nodded and said no. Don't apologize to me because you are slow, unfriendly and uncaring. Room is comfortable, place is clean, customer service and staffing has room for improvement. Returned on April 1st and luckily Berris is working at the front desk. Finally, a respectful, kind, efficient employee which was able to check out party of six quickly, Please make this man a manager and have him show his skills to the rest. The main restaurant for breakfast is a disappointment. Breakfast buffet $17.95 plus tax and tip does not have enough options. The fresh cut melons and fresh made salsa are the best items presented. Today there were scrambled eggs with seasoning. I worry they incorporated cheese or butter in the eggs. This lowers the nutritional value. Bacon and sausage were neatly placed side by side under a stylish heat lamp; they were both sitting on top of a lake of melted fat - not good. There is an abundance of pastries and breads; this is great if you are a teenager with the metabolism of a humming bird. There was nothing special about this buffet. Other hotels offer specialty items like traditional ingredients for Chinese breakfast, prosciutto, smoked salmon, vegetables, ahi tuna, something local from the area. My waiter took over ten minutes to approach the table and when he did, he came with excuses why he was late. Apparently I was seated between two waiter sections and he was not going to approach with coffee until he for sure I was in his section. Then, every time he walked by he'd make a comment out loud ARE YOU OK ? I helped myself to buffet and after I started eating he came with coffee and excuses, then few minutes later... DO YOU HAVE A COUPON OR ARE YOU WITH THE AIRLINES ?! OH I SEE YOU GOT HOT ITEMS, THAT'S EXTRA. The service at the restaurant is so bad that it's actually entertaining. I wonder if HOOTERS across the street offers a breakfast ? I don't understand how such a beautiful hotel have so many sub-par employees. I don't. Housekeeping department is a five star service. They are intimidatingly top notch.
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