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| - I decided to use Tree Pros for my Canary Island Date Palm removal because they had the best overall price for both cutting the tree down and grinding the stump after I haggled with them a bit to get the price down. I have no complaints about the actual tree removal and stump grinding except for the fact that they put a few small dents in my garage door when grinding the stump, but the idiots who owned my house before me put gravel in the palm tree planter. My fiance said that they had a little hockey net-looking thing to catch the flying debris, but it had some holes in it and some of the gravel ended up getting through and denting the garage door. I think they did the best they could given the situation, though, and they even ground the stump down below where they said they were going to.
My biggest problem with Tree Pros lies with their office staff. They are extremely disorganized and their customer service is horrible. I received better customer service from the arborists than the receptionists, and as a former receptionist myself, I find that unacceptable. I offered to be flexible with scheduling due to the discount they gave me, and then they didn't even show up on the agreed upon day. I called the office an hour after the end of the window of time during which the crew was supposed to come to cut down my tree. One of the receptionists scrambled for an excuse and ended up having to call me back after getting an explanation. Their truck was supposedly pulled over for emissions testing or something and that put them behind schedule by several hours, causing my appointment to be bumped back two days. The receptionist really should have called to tell me that my appointment was going to be rescheduled due to unpreventable circumstances. The fact that I had to call them to find out what was going on after they didn't show up at my house to complete the work is ridiculous. I also never felt like the receptionist was listening to me when I was talking to him on the phone. I spelled my last name for him at least three times and he still managed to get it wrong and lied to me that he had it spelled correctly. The female receptionist ended up having to correct his mistake later. Additionally, someone charged my credit card for the non-refundable $75 deposit twice and then had to refund one of the charges. Dealing with their office staff was a nightmare, and I was often left wondering if the work was going to be completed at all. If it wasn't for Daniel and Jose, I wouldn't have done business with Tree Pros. They seriously need to re-evaluate their office staff.
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