I made my appointment for an 4:30 pm to have a lug screw, nut replacement along with an oil change and battery. I was greeted with a nice employee at first.. then as time went on didn't see the van move for about 45 minutes till 5:10 pm, then it was put on the rack for another 10-15 minutes before the tire came off. By the time they really started the work on the van was 6 pm real close to closing time. Then this went on for 35 to 40 minutes before they completed the job after monkeying around try to put the brakes back on.. they rushed the oil change job while the brakes were finishing it up with the battery. After all of this I did get the oil change free, taxes taken off, and all the enviromental fees as well. Sad thing is the left hand is not talking to the right hand... if you know my meaning.