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| - Sorry to be the outlier, but this hotel was a terrible disappointment. We chose it because it was rated #1 on Yelp, but our experience was awful. For starters, I'm all for old school charm, but Glidden House's outdated reservation system is unacceptable and totally screwed us. I was a little nervous when I called and they said they don't do email confirmations, and that they have two separate reservation systems that aren't coordinated (!?!), but we went ahead and reserved a king suite and a second room with two queen beds for our adult kids. After we checked in, we discovered our kids' room had a single queen bed and a roll-away cot. We questioned the front desk and were told they "oversold" and that's all they had. What??? What kind of hotel oversells, and even if you make that mistake, wouldn't you call the guests and tell them, or at the very least tell us upon check-in, not leave us to discover it? Did they hope we wouldn't notice? They did nothing to compensate us for this mistake because the desk attendant said that only the manager could do that, and she wouldn't be in until the next day, after the time we had to check out.
As for the rooms themselves, the website grossly exaggerates their charm. The common spaces on the first floor are cozy and nice, but the rooms themselves are dowdy and tired with awful lighting and miniscule bathrooms (my husband and I couldn't fit in the bathroom at the same time). In addition, our temperature control didn't work, and our room was freezing all night, and the fake fireplace didn't work. The Glidden House is not downtown, and the only reason we stayed in a somewhat inconvenient location was because it seemed so charming on the website. Instead, we experienced a hotel that was in the middle of a construction zone, past its prime, and provided terrible customer service.
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