Despite all the negative reviews of this place I took into consideration that majority of them were a few years old and made an appointment anyway. As a new patient, I was able to get an appointment within a week for pain in my elbow. Originally the nurse was going to schedule it with Dr. Rassi, but with all the terrible things Yelpers were saying I asked for someone else (I gave the reviews the benefit of the doubt, but wasn't really going to set myself up!). I ended up seeing Dr. Lee and have to say, I didn't experience any of the negative things that have been posted in the past. I arrived early, knowing I needed to fill out forms first. The staff were friendly and helpful. I did have about a 30 minute wait beyond my appointment time (but I've been to places where I've had to wait 2 hours after an appointment time, so 30 minutes wasn't bad.) The staff were thorough. Even X-rays were taken before I saw the doctor so that he didn't have to send me back to X-Ray after seeing me. Overall, I was pleased. So far, I'll be going back for follow-ups. For now, I'll give it 3 stars and update as necessary.