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| - I researched many moving companies for our local move before settling on Moving at Ease. The positive reviews on Yelp, and being on the list of suggested movers from McDowell Village convinced me to choose this mover. Calls to Dan at their office were answered quickly. When I asked him about insurance he said that their company would call about it the day before the move to ask me if I wished to add any more insurance to the move. The call about this issue never was made by their company.
Because of the size of our move I decided to book a three-person moving team. We were moving from a 1200 square foot apartment to an approximately same sized apartment. Estimates from Moving at Ease and other moving companies estimated that it would take five to six hours using a three person moving team. This seemed about right, as I have moved about a dozen times in my life.
We arranged for the moving company to meet us at a storage facility close to our apartment to pick up a few things. We agreed to meet at 8:30 AM. When we arrived we found them already at the storage facility, which was promising. Two people came out of the truck, which was confusing to me. I arranged for a three person moving team. The employees stated that the other person would be late because he was dropping off his girlfriend. Things went relatively quickly at the storage facility with one hiccup. One of the employees dropped a wire shelf on his head, which would prove to be a bad omen for what was upcoming.
When we arrived at our apartment, where everything was boxed up and ready to go, I was expecting the movers to have a hardwood dolly with sturdy box on top of it to be loaded with boxes to efficiently move. This turned out to not be the case, as the rate of moving seemed to slow to a crawl. At about 10:00 the third mover finally arrived at the scene, but spent most of the time as a bystander. The third member only stayed for a total of three hours. We gave him some of our items, as we were pondering not keeping them. He gave a vague "thank you" before he headed out for the day, leaving the two other movers to complete the first portion of the move.
I was thoroughly unimpressed with the knowledge of the movers. I have never seen a mover not bring up floor coverings or moving blankets. I have an expensive Amish-made dining room set. The one mover just started stacking the chairs on top of each other on their sides with no cushioning between the chairs. I had to get some bubble wrap to provide the padding. The movers only removed the middle leg of the dining room table rather than all five legs. They also moved the table without using a blanket on it, which was extremely disconcerting.
After about five hours at our apartment they were finally able to remove all objects from our apartment. We met them at the Salvation Army close by to donate some of our belongings before heading to our new apartment.
The new apartment was a first floor apartment, but one has to go up one flight of stairs to get there. There was the option to either use a freight elevator or use the stairs, They decided to use the stairs instead of the elevator.
The move crawled along again. We had a 7:30 concert to attend, which made me wonder if we could even make it. I decided to help the movers move items from the truck to our apartment in an attempt to save time. If I had wanted to move items myself I would not have hired movers in the first place. The movers ended up contacting some unknown third person to help them finish the move. He helped during the remaining hour of the move.
Another cringe-worthy event came when they brought in my dining room table. As the movers were carrying it on its side the leaves separated on one side, but not the other, which caused a lot of torque on the table. Such careless moving was extremely discouraging, especially on an expensive item. I can only hope that no permanent damage occurred to the table. Previous moving companies removed all legs of the table, and wrapped the table top in moving blankets, which makes it easy to move. I guess that careful moving was not in this company's best interest.
Finally, at 6:15 PM, the move was complete. What was expected to be a five to six hour experience ended up being a 10 hour adventure. I found that the movers decided to start charging us beginning when they arrived in the morning rather than when we decided to meet at the storage facility. I am finding scratches and other assorted damages to my furniture.
I received no follow-up call from the moving company, which was also a first for me. Based on the other positive reviews on Yelp maybe we had an inexperienced crew. However, the fact that we did not receive a follow-up call reflects that the issue has to deal with more than just the mover, but rather is a company-wide issue. I wanted to wash my hands of them, which is why I am not contacting them about the damage to our furniture.
I would not recommend using this moving company.
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