Not reliable. I dropped off two pairs of shoes on Tuesday and he said they'd be ready on Friday. I stressed that I really needed them done by the weekend because I'm going on an extended trip the next week. He said it wouldn't be a problem. Repairs were minor - new heels caps on booties and, if possible, repair a small tear in the other pair. I went in Saturday at 1pm. He said they weren't done because the materials arrived late but he was now working on them and they'd be ready in an hour. I had to leave to do other errands and went back on Monday. (closed Sunday) He again told me that the materials weren't in.I said that was the story he told me on Sat but he was supposed to be done by Sat at 2pm. He then said that he must have been thinking of a different pair of shoes. Each time, I referred to my shoes as "green ballet flats and grey booties" and I can't imagine that anyone else had that combo of shoes in for repair... Lies to your face. Do not go there.