dr. ortega gets 5 stars because she treats her patients with care & listens as well. However, the office is run very, very poorly in regards to filling prescriptions correctly. to top it off, today (monday) i called after not feeling well all weekend, and their phones were out-its NOT the first time this has gone on-i'm thinking maybe they don't want to take sick patients at all. I see the dr every 3 months for lab work etc....when i'm not feeling well, one expects the dr's office to pick up their phones so i can get an appt. I drove over there and was told they were unable to see me today (over booked) and was also told to go to the er??????????????????????? No the er is for emergencies not for possible bronchitis!!! then to top that i was told that "this is not a walk-in clinic-now that blew my mind-if their phones were working, i wouldn't have to "walk-in" to be seen. I am digusted and the office staff should all be dismissed. this is the wild west-don't get sick!!