First I must say I read the reviews and was quite worried with all the bad comments of waiting in super long lines and crappy cars!! I tried to get there early but that didn't happen because it was a little hard to find... So we walk up and yea, no line. There was 2 workers and both of them were with customers, we might have waited 10 minutes. The girl who helped us was super friendly and yes, she did try to upsell us to a bigger car. No biggie, I booked the compact size on hotwire so we did end up paying extra for a bigger car but she wasn't super pushy or rude or anything. The car we chose was like brand new though it did have a small dent and the guy checking us out at the gate didn't ask us we had to tell him there was a dent and a scratch. So pretty great experience for us! I'll check in again after we return and see if it's still 5 stars :)