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| - We decided to try this place because it's within close proximity to my daughter's preschool. Not impressed. First, their system for taking orders makes no sense. I had to tell the person in charge of cutting the bagels what I wanted, then repeat my entire order to a man not five feet away so he could punch it into the POS system.
Second, the gentleman behind the counter was incredibly rude. I ordered a cold-brewed coffee, but noticed that the one carafe marked "iced coffee" was empty. When I informed the employee behind the counter, he responded that he had prepared two carafes of cold brew, then directed me to a carafe filled with boiling hot coffee.
Third, the baskets in which they serve the bagels don't fit their trays, so when my wife grabbed her tray, one of our bagels slid right off onto the floor. They remade the bagel for free, but the gentleman behind the counter was a jerk about it.
I'm not sure what compels people to come here. Their "New Yorker" uses the same toppings as Einstein Bros., to the one, with no discernible increase in quality. I can easily buy red onions, capers, and lox and prepare the dish at home.
We had actually planned on taking some bagels to go, but the service was so poor that I didn't want to reward them with any more of my money.
I basically had the exact same experience as Todd C. and wished that I had read his review before coming --mediocre food and abysmal customer service. As another reviewer noted, I, too, was not greeted when I walked through the door. Go elsewhere.
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