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  • I've been eating here for years and have always recommend it to friends and family but after last nights experience I'm not so sure I'd ever go back. My mother picked up take out and brought it home, we always order the salt and pepper shrimp (my fave!) but instead they gave us an assortment of seafood (squid, shrimp and scallops) which tasted awful. Very fishy and rubbery. So my mother phoned to let Hawkwood palace know of their error (this dish is $14 so a very expensive mistake) and they proceeded to just argue with her! She even asked them if she should take a picture and send it to them so they would believe us when they made an error on a dish. I was so mad I wanted to just bring back the entire order! Yes we ordered shrimp, yes you entered on your system "shrimp" but your kitchen or whoever packs up the food made a mistake and gave us the wrong dish. Own up to the mistake! Give us our money back or give us a credit to use next time...but there definitely won't be a next time. You've lost a long time customer all due to your terrible customer service.
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