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  • Too overpriced to have terrible customer service. I went in, earlier this week, on my lunch break to get a vegan corned beef sandwich ( $10). After I placed my order, two people who were together placed their order for the same sandwich. I had been waiting 15 minutes before the cashier who took my order announced that the people who ordered the EXACT SAME sandwich as I did--who were BEHIND me--could get their order as it was ready. I then go up to the counter to ask the status of my order. The lady who was making the orders advised me that my order had JUST been placed on the belt. So I explained to her that I was on my lunch break and I needed to get back to work. I also explained that I ordered before the people who just received their food and I had the exact same sandwich! She then tells me that my food will be up shortly and that it's taking so long because they make the food to order. I demanded a refund, because at that point, I knew she was lying. It's not like she actually had to cook anything and if the people behind me had the exact same sandwich as I did, I should have received mine first. So, it was clear that the restaurant gives preference to either: people who dine-in or people who tip. A food service worker isn't entitled to a tip just because they rang out an order. I refuse to spend my money at an establishment that treats the patrons as if their money and time isn't valued! Besides, there are too many CHEAPER and HEALTHIER vegan friendly restaurants downtown Cleveland who treat all of their customers equally. *To add insult to injury, someone either of the company or works for the company responded to my review with this response: Clearly we have good customer service because the ratings say so. And by the way, we make mistakes, but next time tell us instead of writing a review. How insulting! Hello REBOL, DYNOMITE BURGERS, MELT, ANNA IN THE RAW, BOMBAY CHAAT and TAZA, just to name a few vegan options with better customer service. SMH.
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