As many others have said, the customer service at Living Spaces is abysmal. We bought a mattress that was in stock only to be told the morning of delivery the last one was damaged and it would be 2-5 weeks before another one could be delivered. We had just moved across the country and waiting was definitely not an option for us. The only solution they had was for us to pay more money for a different mattress that could be delivered sooner. Never experienced worse customer service! They knew we had intended to buy a sofa there as well but were not willing to do anything to keep our business or accommodate us even though this was their error. We ended up cancelling our order and going elsewhere. We will never return to Living Spaces and have told others to avoid at all costs.