| rev:text
| - Does $11 something for a Whopper with cheese, small fries, and a small Frozen Coke sound right to you?
Nor did it to me, and I spent (wasted) a couple minutes politely suggesting to the order-taker that the price couldn't be correct, repeating my order to ensure she got it right, etc. before I felt myself getting angry and decided that I needed to leave.
About 2:30PM on Thursday 15 June, I stopped by this Burger King, as I've done dozens of times before. Despite being in a hurry, I decided that since two factors could complicate my order, I'd park & walk in, rather than hit the Drive-thru, though it's important to remember that I'd placed the exact same order there at their drive-thru DOZENS of times over the past couple years.
The place was pretty much empty -- just one other customer who was already sitting & eating his meal, and no customers at the counter.
My order-taker is a shorty, chubby white female, probably somewhere around her early 20s. She had a lot of marks on at least one-arm, making me think she either recently had chicken-pox, used to 'cut' herself or put cigarettes out on her arm.
I had a coupon -- the one you that you get if your fill-out an on-line BK survey telling them how your last BK experience was. It's ironic that I used to always give that BK high-marks, but it also reinforces to me how the negative incident was the purely the fault of the order taker. The coupon gives you a free Whopper, *if* you buy a Whopper & at least a small drink & small order of fries. Like I said, I've used that coupon for the same order many, many times before (I'd be embarrassed to admit how often I used to eat at BK...). As a vegetarian, I usually get a Veggie Whopper (a regular Whopper, minus the meat -- not listed on the menu, but nonetheless a standard BK item that's not extremely rare) with cheese.
I'm always very polite to anyone & everyone who has*any* involvement with making my food, *and* because I know my order sounds a little complicated, I be sure to speak somewhat slowly & clearly (& I'm a native speaker of American English) to help the order taker get my order right...
So the first thing I do is hand her the coupon with the activation code completing the survey gives you on it, I give her time to read & comprehend the coupon, and then say "Using this coupon, I would like to have a total of two veggie Whoppers, both with cheese, both minus tomatoes (giving her time to enter that into the computer before moving-on), and one order of small fries. For the drink I also need to get in order to use this coupon, I'd like to get a small Frozen Coke."
The first sign that she couldn't comprehend things was when she asked me if I wanted both a small Coke & small frozen Coke, and I told her no, just one small, frozen Coke.
She still looks puzzled as she finishes with the order computer, and I know there's clearly a big problem when she says "OK, that'll be $11 and ?? cents." I look at her & say something like, "You must have forgotten about that coupon for the free Whopper" but she looks at her screen & then assures me that she didn't. So now I repeat my order back to her, because clearly, there was some sort of miscommunication. She sticks to that same price. I tell her that I don't understand how the total can be so high, when one of the two Whoppers would be free (except for the cheese up-charge). Without the coupon, & also without the drink, the usual price for two veggie Whoppers with cheese, minus tomatoes & a small order of fries is $6 something.
After 2 minutes of going back & forth with her, I decide it's futile to continue -- it's like we're in two different worlds. My hunger & the insanity of the situation are starting to make me anxious & I decide it's in everyone's best interests if I just leave before I get angry. I politely say "You & I just aren't communicating, so I think I'll leave" as I gently picked-up my coupon off the countertop. As soon as I start walking away, back to my car, in a loud voice she says, apparently to workers in the kitchen area "Did you hear that? Did you hear that?!! Can you believe it?!!" My first instinct was to turn around & run back to that counter, and even now, almost a week later as I think of the situation, I'm starting to get angry. My rushing back to the counter would have resulted in some non-productive ugliness. Instead, I am am posting this here, and will also make efforts to send all this to the franchise owner plus regional manager, in the hopes that she's either fired or undergoes major customer-service training. I'm comforted again in the fact that I *know* from dozens of other times I've succesfuly placed the exact-same order there & at other BKs that the issue is solely with her, not me.
I ended up going to a different BK & placing the same order (minus drink) for $6 something, without even using the coupon!
I'll never return to that BK on Pecos Rd in Henderson.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)