I used Bryant Pest Control after moving into a new house. The guy who came out to do the service spent about 20 minutes spraying the inside and outside of the house, even taking time to show me the "hot spots" where the cockroaches were hiding out and the different varieties of cockroaches taking residence in my house/yard (ick... but cool to get the knowledge). I signed the paper saying that the service was complete and the guy left. No issues whatsoever with the actual service performed.
Later that evening, I got 6 text messages from the guy who sprayed my house (must have gotten the number off the service order because I sure as heck did not give it to him). He was saying some very inappropriate things about me and his "desires." I text back saying that I had a boyfriend. He then, sent me 5 more text messages that were equally, if not more, inappropriate as the first set of texts.
The next workday, I called in to the office and spoke with one of the owners, letting her know what happened and my concerns. She stated that she had "known him for years and couldn't imagine him doing something like this." I felt like my concerns were blown off over the phone, and never received a follow-up letter or phone call, which I believe would have been good customer service, especially in this situation. I have since been receiving calls about once a week to schedule another appointment despite me asking them to stop calling.
I now am using another company for my pest control needs.