I usually love this type of restaurant. Had never heard of Kneaders, but since the place looked busy, and smelled yummy when I walked in I decided to try it. The line to order at the counter gave me ample time to check out the gift items and bread for sale. Ordered the chicken salad croissant. She took my name, and I sat at nearby booth to wait listening for my name. Four times customers returned to counter to tell them an item was missing or wrong as in mayonnaise on sandwich not the ordered mustard or missing item all together. The mother and daughter sitting across from me decided to give up waiting for their food. They got their money back. I waited 24 minutes for my sandwich which came with tiny salad. Since it was "National Carrot Cake day" I ordered piece. Croissant was perfect. Chicken salad was okay, but very skimpy. Cake was heavily spiced and overly frosted with disappointing cream cheese(?) frosting. I have never NOT finished carrot cake, but it just was not worth calories and I left most of frosting on plate.
Staff was very unpracticed and inattentive. I saw no evidence they cared about customer experience. The baskets the kitchen kept putting up looking as if they were meant for distribution to customers were ignored too long by the two young girl servers. Not sure if I read it correctly, but the lack of work ethic I observed was obvious. Will not go back.