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http://www.openvoc.eu/poi#funnyReviews
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  • UPDATE: one of the store managers called me, apologized and told me to go to the store to exchange or get money back. Went there today and got my money back (they did not have the item for exchange). This took a lot of Likes and comments. Main problem is Future Shop does not empower their employees to respond to customers by using their own judgement, instead constraining them by policies and rules. Policies and rules should improve service, and improve business, not entangle it. Future Shop needs to evolve as a company.
http://www.openvoc.eu/poi#coolReviews
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