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  • I've been taking my pup here for about 2 months and am slowly tapering off. My dog loves it - he gets excited going there and I know he is socializing with other dogs, which he LOVES. I do like that this place is kind of a one-stop shop, I can take him there for daycare, grooming (they do an OK job, but nothing spectacular), food needs, etc. BUT, it shouldn't take me waiting for 15-20 minutes to pick up my dog. Stop up-selling products, or hire someone specifically to do that, so the rest of us dog parents can grab our fur kids and head home. Additionally, I've been there for 2 months, my dog is well known, yet the staff at the front desk can't ever seem to remember who I am, which drives me nuts since it's not like I was going intermittently. It's a customer service issue that when you are paying X number of dollars to entrust these people with your dog and they see you a number of times throughout the week, they should at minimum make the attempt to recognize you. And finally, at previous doggy day cares/groomers they had a system that allowed the groomers to see exactly what style they did to the dog previously and also included notes on things like "take him on a walk at 3P per the request of dog mom", they don't do that at Dog Stop and they really should. I was going on a 6 hour road trip with my pup on a Friday night and left my dog with Dog Stop to wear him out for the day, requested a walk for him at 4P so we could just head out.They didn't walk him and the front desk wasn't really great about how they responded, it felt like a "oh well, sorry about that" when there was a real inconvenience; they compensated by offering him a free walk next time. But, it cost me 30 minutes of my road trip when I was trying to beat rush hour and he wasn't as exhausted as I had hoped going in to drop him off for the day. Overall, I love that my dog loves going here, but I hate that I'm paying such high cost for poor customer service.
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