I have never written a review for anything...ever--I just mooch off of other's opinions and knowledge. However, this morning I called Vlad to get my front load washing machine fixed and he diagnosed the problem over the phone. According to him, it was "time to get a new washer". He said it would be a waste of my time and money to have him come out and tell me the same thing. What kind of repairman turns down free money? I will keep his number handy if I never need anything else fixed.