My husband and I frequent DK quite often. Well I should say we used to until today. After our experience I'm not sure we will go back.
The service at Daily Kitchen isn't the fastest but that is expected for good fresh food. However today, we decided to call our order in for pickup. They specified our order would be ready in 15 minutes. When I arrived 15 minutes later our order was not ready and they said it was almost ready and the girl said she would bring it to me.
After waiting for almost 40 minutes and watching people come and go with their orders after mine I decided to check on it again. Now all of a sudden my order was ready and had been sitting there. I no longer wanted the food and asked for a refund, which they did honor with no problem and offered to give us the food anyway. Which was a nice gesture... however the food was cold. So it had obviously been sitting on their counter for quite some time. The potstickers we had ordered had parts of the to go cardboard container stuck to them from sitting so long. Sweet potato fries were cold and stale tasting. The tuna wrap my husband ordered barely had a scoop of tuna in it and my mashed sweet potatoes & salmon were cold. It was very disappointing to receive this type of service & quality of food from a place we really enjoy.